Privacy Policy

Last updated: April 25, 2026

This Privacy Policy explains how Oearol ("we," "us," or "our") collects, uses, shares, and protects personal information when you use our websites, applications, and services, including our AI chatbot Lumy.

1. Information We Collect

We collect information in several ways:

a. Information You Provide Directly

  • Account Information: Name, email address, and password when you create an account.
  • Payment Information: Credit card details and billing address when you purchase services (processed securely by Dodo Payments MoE).
  • Communication: Information you provide when contacting us (e.g., email inquiries).
  • User Content: Text, images, files, and other content you upload or generate using our services (including chat history with Lumy).

b. Information Collected Automatically

  • We may collect certain technical data necessary to operate and improve our services, such as usage patterns, device information, and log data.
  • We may use analytics tools to understand how our services are used and improve your experience.
  • We do not currently use advertising networks or sell your data to third parties.

c. Information from Third Parties

We may receive information about you from third-party services we use (e.g., payment processors, analytics providers) and combine it with information we have about you.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Process transactions and send related information (e.g., receipts, invoices).
  • Send technical notices, updates, security alerts, and support messages.
  • Respond to your comments, questions, and customer service requests.
  • Personalize your experience and deliver content relevant to your interests.
  • Monitor and analyze usage patterns, trends, and activities.
  • Develop, train, and improve AI models and capabilities using anonymized or aggregated data (where permitted and as our AI capabilities evolve).
  • Detect, investigate, and prevent fraudulent or unauthorized activities.
  • Comply with legal obligations and enforce our terms.

3. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party companies that help us operate our services (e.g., Dodo Payments MoE for payment processing, hosting providers, analytics services).
  • Legal Requirements: If required by law, regulation, or legal process (e.g., court order, subpoena).
  • Safety and Security: To protect the rights, property, or safety of Oearol, our users, or others.
  • Business Transfers: In connection with any merger, acquisition, or sale of assets.
  • With Your Consent: For any other purpose with your explicit consent.

We strive to minimize data shared with third parties and will take reasonable steps to ensure they protect your information.

4. AI Processing

When you use Lumy, your conversations and any attached content are sent to third-party AI model providers to generate responses. We select providers that do not retain your data after processing. The specific providers we use may change over time as we evolve our AI capabilities. We will always select providers with strong data privacy practices.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Some data may be retained indefinitely for legitimate business purposes (e.g., developing and improving AI capabilities, service improvement, safety). You may request deletion of your data, though certain information may be retained as required by law or for legitimate business purposes (e.g., transaction records for accounting).

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

We respect your rights regarding your personal information. You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information (with some limitations to prevent account misuse).
  • Deletion: Request deletion of your personal information, subject to certain exceptions (e.g., legal requirements, ongoing transactions).
  • Opt-out: Opt-out of certain processing activities (e.g., marketing communications, where applicable).
  • Data Portability: Request your data in a structured, commonly used format.

If you are located in the European Economic Area, United Kingdom, or other regions with data protection laws, you may have additional rights under applicable local regulations, including the right to lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at snack-outline-slam@duck.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses where required, to ensure your information remains protected in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by sending an email to your registered email address and/or posting a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:
snack-outline-slam@duck.com